Support
Updated September 21, 2026
How can we help?
Email suporte@backtracktrips.com. Support is provided by Gustavo Kenzo. Tell us what happened and, if possible, your app and iOS versions. We do not need access to your gallery.
Why are some photos missing?
Import uses geotagged photos and videos within the selected period and authorized Photos access. Screenshots and screen recordings are excluded. Check iPhone Settings → Backtrack → Photos.
How do I edit a trip or route?
Open a trip to review its dates, cover and selected photos. In the animation, use Segments to correct transport. Maps routes are estimates and may differ from your actual journey.
How do I delete my data?
Remove individual trips or delete the app to erase the local catalog. Originals and exported videos in Photos remain. For usage events sent, copy your identifier in Settings → Privacy and request deletion by email.
Does the app have a subscription?
Premium is under evaluation; current checkout is for testing. If you have an active subscription in the future, manage or cancel it in iPhone Settings → your name → Subscriptions. Deleting an app does not cancel subscriptions.
Can I recover my catalog on another iPhone?
Backtrack does not yet offer its own sync or restoration. Keep your originals in Photos. They can be imported again, but catalog edits may need to be recreated.